We specialise in Cisco Contact Centre software, including designing, installing,configuring, business -as-usual management and reporting.
Provide or review documentation, including:
High Level Design
User Acceptance Testing
Attend (or chair) requirements workshops.
Participate, assist, support (and if necessary, chair)
Configure, test, implement and deploy into
production any of the below products.
This may include, if necessary, building and/or
supporting a full lab system.
Provide advice on:
Voice, call and agent screen recording
Interface to other 3rd party products
Assist & support pre-production pilot deployments.
Participate in (or chair) project progress review meetings as and when necessary.
Provide post cut over support.
Provide if necessary, mentoring and skills transfer on any of the tasks/deliverables listed
Our key expertise lies in the following software suites:
UCCE - Unified Contact Centre Enterprise; 10,000+ agents, 20,000+ calls in queue, 2 million+ calls/day, 120-ish virtual servers
PCCE - Packaged Contact Centre Enterprise; max 1,000 agents, max 1,800 calls in queue, 720,000 calls/day, 20-ish virtual servers
UCCX - Unified Contact Centre Express; max 400 agents; max 400 calls in queue, 40,000 calls/day, 10-ish virtual servers
Our key products are:
ICM - Intelligent Contact Manager
CUCM - Cisco Unified Communications Manager
CVP - Customer Voice Portal
IPIVR - IP Interactive Voice Response
CUIC - Cisco Unified Intelligence Centre
We also come into contact with most other Cisco products so please ask and we can almost certainly help.
If you have problems – or need help – with Cisco Contact Centres or Cisco Unified Comms, then please get in touch