Meet The Team
Formed in 1996, Force 8 (F8) is an Australian company that provides consulting and training services to big and small organisations world-wide, specifically for Cisco Contact Centres and Cisco Unified Communications.
Many of our team of specialist consultants are Cisco Certified Systems Instructors (CCSI) and have more than 10 years advanced field experience in either the Express or Enterprise markets.
All of our staff have extensive experience with both large and small contact centres.
Our main areas are shown below
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Contact Centre Engineers
Support and management
Specialised Contact Centre engineers with extreme level skill sets on all Cisco-based “server” products. Involved as consultants for many of the world’s top IT companies engaged in Contact Centre design, documentation, installation, configuration, testing and deployment.
Cisco Certified Systems Instructors
Training and workshops
Training services and workshops provided extensively world-wide including USA, Canada, Europe, Singapore, Hong Kong, India, Malaysia, The Philippines, Thailand, China, New Zealand, Taiwan, South Africa, Korea and of course locally Australia-wide. Highly motivated and energetic speakers with 20+ years of practical IT knowledge and business skills.
System Integrators
IP telephony specialists
Subject Matter Experts in:
NICE CXone
NICE IEX WFM Suite
Cisco Webex CC
Cisco AVVID range of IP telephony integration, including video, encryption and authentication as well as call and screen recording
Media Sense
Social Miner
Jabber
Workforce Management
Quality Management and Call Recording Evaluations
Finesse
Calabrio integration
Verint integration
3rd Party Database integration