An experienced Cisco telephony partner was asked to quote on a small UCCX deployment for an existing customer, but had limited experience in contact centers.
Force 8 was asked to own the job for a fixed price.
Working closely with the partner PM, the F8 engineer was present at the sales pitch - representing the partner as a Subject Matter Expert.
In addition we:
attended the requirements workshops
configured the entire UCCX system
sat in on the User Acceptance Tests
taught the Agents and Supervisors
floor-walked on the go-live day
spent time with the partner engineers explaining the technical aspects of the build
wrote the 'As built' document
During many key phases of the project, the partner had a young graduate that was mentored by the F8 engineer to gain invaluable fast-tracked real-world experience.