UCCE / UCCX Customised CUIC Reporting

 

With over 7 years experience in customised reporting for one of the largest UCCE Contact Centres in Australia, we are able to customise reports on virtually any aspect of contact centre operations.

 

We can harness the power of CUIC to optimise your real time and historical reporting environment to your exacting requirements.

 

Whatever your reporting needs, we are able to tailor the CUIC reporting system to put everything at your fingertips in meaningful and user friendly ways, and provide the appropriate level of access and autonomy to staff at each level to minimise operations support requirements.

 

We understand the importance of reporting to your business, and have extensive experience partnering business units to achieve their reporting goals.

 

Some of our customisations include:

 

  • Real Time Combined Call Type and multiple Skill Groups for Service Level monitoring (Queue Oriented)

  • Skill Groups - Agents active by Agent Team (In multi-skilled environment - Agent Resource Oriented)

  • System Health Real TimeBlended Inbound / Outbound Agent Performance Individual & Team Summary

  • TCD Analysis by Agent / Variable / Other Parameters

  • Various Enhanced Outbound Option Reports.