Consultancy

Need an absolute expert for a short time, or longer?
 
We can help with ICM, UCCE, UCCX, CVP, IPIVR, CUIC, CAD, CTI-OS or Finesse
 
All versions, including version 10!
Provide or review documentation, including:
  • High Level Design
  • Detailed Design
  • As Built User Acceptance Testing
  • Testing Summaries
 
Attend (or chair) requirements workshops.
 
Participate, assist, support (and if necessary, chair) pre-sales meetings.
 
Configure, test, implement and deploy into production any of the above products. This may include, if necessary, building and/or supporting a full lab system.
Provide advice on:
  • Design implications
  • Network design
  • Voice, call and agent screen recording Interface to other 3rd party products
 
Assist & support pre-production pilot deployments.Participate in (or chair) project progress review meetings as and when necessary.
 
Provide post cut over support.
 
Provide if necessary, mentoring and skills transfer on any of the tasks/deliverables listed above.

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